Your privacy is not merely a legal obligation to padu bet — it is a moral responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal information.
Privacy Commitment
Before reading the full policy, learn about the six core principles that guide how padu bet handles your personal data.
All padu bet member personal data is stored on servers protected with AES-256-bit encryption. Access to this data is strictly limited to authorized personnel only and is audited on a regular basis.
Padu Bet has never and will never sell, rent, or trade members' personal data to advertisers or third-party marketing companies. Your data is not a source of revenue for us — you are not our product.
Every padu bet member has the right to access, correct, transfer, or request deletion of their personal data at any time. Requests will be processed within 14 working days.
Padu bet's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our responsibility to uphold local legal compliance seriously across all aspects of our operations.
In the event of any security breach involving your data, padu bet is committed to notifying you within 72 hours of the breach being detected, in line with industry best practices.
Padu Bet is committed to providing all policy documents in clear, easy-to-understand Bahasa Melayu. We believe Malaysian players deserve to understand their rights in their own language.
This Privacy Policy is issued by Padu Bet ("we", "platform", "padu bet") and applies to all individuals who register, browse, or use any services offered through the padubet.im website and related applications ("Services").
Padu bet operates as an online sports betting and casino platform serving players in Malaysia. In the course of our operations, we collect and process personal information belonging to our members. This Privacy Policy clearly and transparently explains what data we collect, why we need it, how we use it, and who may have access to it.
This Privacy Policy should be read together with the padu bet Terms & Conditions. By registering or continuing to use our platform, you give your informed consent to the data processing practices described in this document. If you do not agree, please stop using the Services and contact us to close your account.
This Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in Malaysia for commercial purposes. We also adhere to industry best practices for online betting platforms with regard to user data protection.
Padu bet collects personal information from you through various means and at different points of interaction with our platform. The types of information we collect are as follows:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, MyKad / passport number | Identity verification (KYC), legal compliance |
| Relationships | Email address, phone number, residential address | Account communications, important notices, support |
| Finance | E-wallet details (TNG, GrabPay, DuitNow), FPX bank account | Processing deposits and withdrawals |
| Account | Username, password (hashed) | Secure access to your padu bet account |
When you use the padu bet platform, certain technical information is collected automatically for security and service improvement purposes:
Padu Bet does not collect sensitive information such as biometric data, health records, or religious beliefs. The only financial information we store is the payment account identifiers needed to process transactions — we do not store your credit card numbers or bank account passwords.
Padu bet uses your personal information only for legitimate purposes, which include the following legal bases: performance of a contract, compliance with legal obligations, legitimate business interests, and (in certain cases) your consent.
Your information is used for the following purposes:
Regarding marketing communications: padu bet will only send promotional emails or bonus notifications if you have given your consent at registration. You may withdraw this consent at any time through your account settings or by contacting our support team.
Padu Bet does not sell, rent, or disclose members' personal information to third parties for their own marketing purposes. However, in the course of legitimate business operations, there are situations where data may be shared with the following parties:
All third parties granted access to padu bet member data are required to adhere to data protection standards equivalent to or stricter than this Privacy Policy. padu bet is not responsible for the privacy practices of third parties operating outside the scope of their contractual agreement with us.
Padu bet continually invests in security infrastructure and procedures to protect members' personal data from unauthorized access, modification, disclosure, or destruction.
The technical and organisational security measures we implement include:
While padu bet takes all reasonable precautions, no online system can be guaranteed 100% secure. You also have a responsibility to protect your account — use a strong password, never share your login details with anyone, and log out after every session, especially when using a shared or public device.
Padu bet uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyze platform performance on an aggregate basis.
Required for core platform functions such as login, session management and security. Cannot be disabled.
Saves your preferences such as language settings and display options for a more personalised experience.
Collecting aggregated usage data (non-identifiable) to help us understand how the padu bet platform is used and where it can be improved.
Helping detect suspicious activity, unauthorized login attempts, and other security threats in real time.
You can manage cookie settings through your web browser. However, disabling essential cookies will affect the core functionality of the padu bet platform and may prevent you from logging in or using the services fully.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding your personal data held by padu bet:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If any of your data is inaccurate or incomplete, you may request a correction through your profile settings or by contacting customer support.
You may request deletion of your data, subject to our legal retention obligations. Certain data must be retained for 7 years under Malaysian law.
You may object to the processing of your data for marketing purposes at any time, without giving any reason.
You may request your data in a machine-readable format for transfer to another service of your choice.
In certain circumstances, you may request that padu bet restrict how your data is processed while a dispute is being resolved.
To exercise any of the rights above, contact the Padu Bet Data Protection Officer by email: privacy@padubet.im. Please include your full name, account number, and a clear description of your request. We will verify your identity before processing any data-related request.
Padu Bet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law.
| Data Type | Retention Period | Justification |
|---|---|---|
| Active account data | Throughout active account | Service operational requirements |
| Financial transaction records | 7 years after transaction | Malaysian legal requirements (AMLA) |
| KYC verification records | 7 years after account closure | AML/CFT legal compliance |
| Support communication logs | 3 years | Service reference & dispute resolution |
| Analytics cookie data | 13 months | Platform usage trend analysis |
| Marketing data (with consent) | Until consent is withdrawn | Promotional communications you have consented to |
Once the retention period expires, data will be securely deleted or fully anonymised so that it can no longer be linked to you personally.
Padu bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, current legal requirements, or improvements to how we protect your data.
When material changes are made to this Privacy Policy, padu bet will:
Continued use of padu bet's services after changes take effect will be considered acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and request deletion of your data before the changes come into effect.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For data access or deletion requests that require identity verification, the processing period is up to 14 working days.
Join Padu Bet
Your privacy is protected. Transactions are secured through trusted Malaysian payment methods. Minimum deposit of RM 20 only.
Touch 'n Go • GrabPay • DuitNow • Boost • FPX • ShopeePay